Not to mention I was the only one with an available car since, you guessed it, my parent's car was stuck in the power operated garage. It wasn't easy to find a place for one night and on a moment's notice, that was also pet friendly.
With no internet, no means of cooking, no lights, and total discomfort, I decided to front a hotel, while Gexa promised to work it out with Centerpoint on how to expedite getting power restored to my parent's house the very next day. In the middle of Houston heat, the house was burning up to nearly 80 degrees inside. She certainly didn't need this type of stress. At the time, my mom was undergoing testing for breast cancer. Naturally, we called the new provider of my parent's house (Gexa) and waited for nearly 2 hours, only to find that Constellation had sent an order to CenterPoint (main energy provider) to discontinue electricity service to my parents house, rather than simply transferring service to the new house and transitioning existing energy to my parents house over to Gexa. Avoid Constellation and any of the subsidiary companies of EXELON which you can find at **. I switched to Georgia Natural Gas, and I recommend you contract with a local provider even if it is a bit more expensive. Then they invest in the bare minimum level of customer service infrastructure to tempt with short term utility rates, but they cannot competently resolve issues when they make billing and account mistakes. They are energy brokers that move energy resources around and then contract with local delivery companies that connect this resource to your home. Exelon is their parent company and it follows a revenue model of virtual energy companies like ENRON (perhaps you remember how that turned out). I have filed a BBB complaint and will sue them in small claims court should that not resolve the situation.
The people that work for customer service are quite nice, but they work for an incompetent corporation. I have the bank records and reference number for the transaction, but after several months I cannot get them to fix the error because I cannot penetrate the gauntlet of incompetence they call customer service. They failed to post a bank debit card payment of mine.
I am still not free of their utter incompetence as they claim I still have an unpaid balance with them. Original Review: I made previous complaints that Constellation messed my account and bill in various ways, and I terminated service with them. You should avoid this company at all costs. Constellation puts significant resources into its marketing, but its customer service infrastructure is dismal. university so this experience is now an illustrative case study for both chemical engineering classes in the energy field, and in a class I teach in new technical startup. Luckily I teach chemical engineering at a U.S. I have now spent more money trying to get a response than I owe them, so I have given up. They have not responded even after I sent registered letters to their CEO and the CEO of their parent company (EXELON). Finally, I asked them to send me a zero-balance bill from the old account so I can pay the final bill on the other account and be assured they are not hiding any additional debt claims that I don’t know about. Of course, I would not know this because I was locked out of that account in my wife’s name. It looked as though they did not credit one of my payments, but it was actually credited to the old account for which I had NO information.Īfter months of complaining (both directly and through Better Business Bureau complaints) they finally explained that the payment was credited to the old account. Then they split the account, but did not send me any of the bills or history from the old account. Since they are a brokerage company, and not a utility company, they have nothing to do with actually turning your gas utilities on or off. Then, when I attempted to change the account to my name (because of my wife's limited capacity to check the monthly billing emails) they asked for a ridiculous disconnect and reconnect fee. They convinced my wife, who has dementia, into changing gas providers.